Frequently Asked Questions

  • How does online training work?

    Online training allows you to work when and where it suits you. All the courses are made up of units of competency that lead to either a full qualification or part thereof. You can select a course or program that may be completing an entire course online, or just one or two units of competency focusing on a particular learning outcome.

  • What is Nationally Accredited Training?

    Training Packages are made up of endorsed standards and qualifications specific for Industry. These recognise skills and knowledge required to work within these Industries. Qualifications and statements of attainments achieved through these specifications are recognised throughout Australia regardless of where or how the qualification was gained.

  • What Does Competency Based Training Mean?

    Under the Competency Based Training system, you will be assessed as Competent or Not Competent. It is not a graded system as in schools or Higher Education, but is based on the achievement of competence in the underpinning skills and knowledge required for each unit of competency.

  • What Are Pre-Requisites?

    Sometimes to complete a Unit if Competency you must have already completed prior training. These are known as prerequisites. Details of any prerequisites for your course will be detailed in the course information.

  • How Do I Enrol For My Course?

    Just select the ‘Enrol Now’ button on the course that you wish to participate in, or contact us by phone or email and we will help you with your enrolment.

  • How Long is My Enrolment?

    This will depend on the course or qualification you enrol in. Each is different. The enrolment period will be clearly displayed on each course.

  • What Minimum Requirements Do I Need to Start My Course?

    A computer, internet connection and email address as well as enthusiasm!

  • What Methods Can I Use to Pay?

    Payment can be made by credit card (online or over the phone) or bank transfer.

  • Is Payment Secure?

    Yes, special care is taken to provide a secure and safe method of payment.

  • When Can I Start My Course?

    As soon as payment is received you will receive an email with your log in details.

  • What If I Am Unsure of The Process?

    Just call, we are here to assist you, whatever your needs.

  • How Long Does My Certificate Last?

    Certifications/Qualifications are usually valid for the period of two training package upgrades; however you must also ensure you remain current in the performance skill and knowledge pertaining to the individual units of competency. In the case of courses/units of competency that involve some form of risk or must meet specific compliance requirements, refresher training is recommended to maintain currency and awareness of any changes to relevant legislation or industry practices.

  • Where Can I Find Further Information?

    The student handbook contains a range of information about training, code of conduct and policies and procedures. It is important that you take the time to read through this thoroughly. You can access the student handbook at any stage and we recommend you do this before you enrol in any of Connect training groups courses.

    Please do not hesitate to contact us if you wish to discuss any of this information in more detail, we love to chat:

    Phone: 1300 737 434 or email: [email protected]

  • What if I do not Have a Workplace to Base My Assessment Tasks on?

    Relax, we provide simulated workplaces and case studies so you can base your assessments on these. You could also arrange to volunteer your services in a workplace or associates business if an actual workplace is required. This requirement will be advised in the course information.

  • Will My Course or Qualification By Recognised By Others?

    Yes, we are a registered training organisation and have passed the rigid audit requirements to become such. You can check us out on this Government Training Website.