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TAE40116: Cert IV TAE

TAE40116 Cert IV TAE

Wishing to work as a trainer?

This is the qualification you will need.
» Enrolment Availability: Enrol now!

Cert IV TAE for Dive Inatructors

TAE40116 Cert IV TAE for Dive Instructors

Are you a qualified DIVE INSTRUCTOR?

This FAST TRACK course is for YOU!
» Enrolment Availability: Enrol now!

Cert IV in Business

Cert IV in Business

Climb the corporate ladder!

Take control of your business career options.
» Enrolment Availability: Enrol now!

Exceptional Customer Service

Price AU: $585

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To survive in Business it is imperative to provide exceptional customer service. High-achieving work places and organisations recognise the importance of staff working effectively with their customers.  Customers vote with their feet!  This course aids participants in developing a "customer first" attitude and the practical people skills required to demonstrate to customers that they really matter.

Designed for:
Those involved in meeting the day-to-day needs of both internal and external customers in the private and public sectors or in any dimension of public relations. To complete the assessment requirements for this course you will need access to a workplace as an employee or on a voluntary basis.

Learning outcomes:

  • Develop a "customer first" attitude
  • Use practical skills to attract and keep customers
  • Identify customer needs and how to satisfy them
  • Develop and implement positive solutions to customer concerns
  • Identify different customer personality types and the best way to handle each
  • Monitor customer satisfaction and service delivery

This course maps to the nationally recognised units:

  • BSBCUS401:  Coordinate implementation of Customer service strategies
  • BSBCUS402:  Address Customer needs
  • BSBCUS403:  Implement Customer Service Standards
Click here for the course brochure.

Learning Pathway

Successful completion of this course will lead to a statement of attainment for 3 of the 10 units required to achieve the Certificate IV in Business (BSB40215).   

Course Enrolment
Once enrolled you have 6 months to complete this course.  We estimate this course should take approximately 20-35 hours to complete, however this is dependent on your experience and commitment to completing this course.

Course Cost
The full cost of this course is AU$650 on a payment plan.  Pay up front now and pay only $585.  That is a saving to you of $65!
Price AU: $585
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