Connect Training Group

To survive in Business it is imperative to provide exceptional customer service. High-achieving work places and organisations recognise the importance of staff working effectively with their customers.  Customers vote with their feet!  This course aids participants in developing a "customer first" attitude and the practical people skills required to demonstrate to customers that they really matter.

Designed for:
Those involved in meeting the day-to-day needs of both internal and external customers in the private and public sectors or in any dimension of public relations.
Learning outcomes:

• Develop a "customer first" attitude
• Use practical skills to attract and keep customers
• Identify customer needs and how to satisfy them
• Develop and implement positive solutions to customer concerns
• Identify different customer personality types and the best way to handle each
• Monitor customer satisfaction and service delivery

This course maps to the nationally recognised units:

• BSBCUS401A:  Coordinate implementation of Customer service strategies
• BSBCUS402A:  Address Customer needs
• BSBCUS403A:  Implement Customer Service Standards