Connect Training Group

To survive in Business it is imperative to provide exceptional customer service. High-achieving work places and organisations recognise the importance of staff working effectively with their customers.  Customers vote with their feet!  This course aids participants in developing a "customer first" attitude and the practical people skills required to demonstrate to customers that they really matter.

Designed for:
Those involved in meeting the day-to-day needs of both internal and external customers in the private and public sectors or in any dimension of public relations. To complete the assessment requirements for this course you will need access to a workplace as an employee or on a voluntary basis.
Learning outcomes:

• Develop a "customer first" attitude
• Use practical skills to attract and keep customers
• Identify customer needs and how to satisfy them
• Develop and implement positive solutions to customer concerns
• Identify different customer personality types and the best way to handle each
• Monitor customer satisfaction and service delivery

This course maps to the nationally recognised units:

• BSBCUS401A:  Coordinate implementation of Customer service strategies
• BSBCUS402A:  Address Customer needs
• BSBCUS403A:  Implement Customer Service Standards