Connect Training Group

Maintaining effective relationships with colleagues and friends depends on your communicate skills.  Effective communication skills can be learned.  This course will provide you with a range of communication techniques and strategies that will enable you to become a more effective and confident communicator.

Designed For
Those seeking to better understand different communication strategies and improve personal communication skills.  To complete the assessment requirements of this course you will need access to a workplace either as an employee or on a voluntary basis.

Learning Outcomes

• Develop active listening techniques to enhance understanding and show empathy
• Develop behaviours to enhance working relationships
• Use effective questioning skills
• Identify and develop your personal communication style
• Give and receive appropriate feedback
• Use effective communication techniques to deal with difficult situations
• Identify barriers to effective communication

You will need access to a workplace either as an employee or on a voluntary basis.

Your assessments will involve oral communication over the phone with your trainer, producing written correspondence and completing questionnaires relating to your communication strategies.

This course maps to the nationally accredited units:

• BSBCMM201A: Communication in the workplace
• BSBITU203A: Communicate electronically