Connect Training Group

Maintaining effective relationships with colleagues and friends depends on your communicate skills.  Effective communication skills can be learned.  This course will provide you with a range of communication techniques and strategies that will enable you to become a more effective and confident communicator.

Designed For
Those seeking to better understand different communication strategies and improve personal communication skills

Learning Outcomes
Develop active listening techniques to enhance understanding and show empathy
Develop behaviours to enhance working relationships
Use effective questioning skills
Identify and develop your personal communication style
Give and receive appropriate feedback
Use effective communication techniques to deal with difficult situations
Identify barriers to effective communication

This course maps to the nationally accredited units:

• BSBCMM201A: Communication in the workplace
• BSBITU203A: Communicate electronically